Last Updated: January 1, 2026
1. Introduction
Buddycircle Entertainment Group ("we," "us," or "our") is committed to safeguarding the privacy of every guest who entrusts us with their luxury casino travel experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our concierge services.
2. Information We Collect
We collect information you provide directly to us when you make a booking, request VIP membership, or contact our concierge team. This may include:
- Full name, date of birth, and government-issued identification details
- Contact information including email address, telephone number, and postal address
- Travel preferences, suite selection, and dietary requirements
- Payment and billing information processed via secure third-party providers
- Gaming preferences and VIP tier history
3. How We Use Your Information
Your personal data is used exclusively to deliver and improve your luxury experience, including:
- Processing reservations at Baden-Baden Casino, Spielbank Berlin, and partner hotels
- Coordinating VIP transfers, concierge requests, and private gaming hosts
- Verifying age and identity in compliance with German gaming regulations (18+)
- Sending exclusive event invitations and tier-specific privileges
- Improving service quality and personalizing future visits
4. Data Protection & Security
We implement industry-standard encryption (TLS 1.3), secure server infrastructure, and restricted access policies. Sensitive payment data is never stored on our servers and is handled by PCI-DSS compliant payment processors.
5. Sharing of Information
We do not sell, trade, or rent your personal information. Limited data may be shared with:
- Partner hotels (Maison Messmer, Grand Hyatt Berlin) strictly for reservation fulfillment
- German gaming authorities for compliance with anti-money laundering regulations
- Legal authorities when required by applicable law
6. Your Rights (GDPR)
Under the EU General Data Protection Regulation, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also request a portable copy of your data or withdraw consent at any time.
7. Cookies
Our website uses cookies to enhance browsing experience. Please refer to our Cookies Policy for full details.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations — typically up to seven (7) years for financial and gaming records.
9. Contact Our Data Protection Officer
For privacy-related inquiries or to exercise your rights, please contact:
Buddycircle Entertainment Group
Satamakatu 18B, 00160 Helsinki, Finland
📧 [email protected]
📞 +358 45 7832 1944